At bookyourwish.com, we strive to provide a seamless shopping experience for our customers, offering the latest fashion trends and styles. However, we understand that circumstances may arise where you need to cancel an order or request a refund. Please review our Cancellation & Refund Policy below:
1. Cancellation Policy:
1.1. Order Cancellation: You may cancel your order within in the same day of placing it by contacting our customer support team at contact@bookyourwish.com. Orders cannot be cancelled once they have been shipped.
1.2. Cancellation Fees: We reserve the right to charge a cancellation fee for cancelled orders, especially if the cancellation request is made after the order has been processed or shipped.
2. Refund Policy:
2.1. Eligibility for Refunds: Refunds will only be issued for eligible items that meet the criteria outlined in this policy. To be eligible for a refund, items must be returned in their original condition, unworn, with tags attached, and within 3 to 5 days of delivery.
2.2. Refund Process: Once your return is received and inspected, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 days.
2.3. Non-Refundable Items: Certain items are non-refundable, including but not limited to:
- Intimate or sanitary goods
- Gift cards
- Downloadable software products
2.4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
3. Exchange Policy:
3.1. Eligibility for Exchanges: We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same item, please contact us at contact@bookyourwish.com / +91 9703989919 within same day of receiving your order.
3.2. Exchange Process: Once your exchange request is approved, we will provide instructions for returning the item. Upon receipt of the returned item, we will process the exchange and ship the replacement item to you.
4. Contact Us:
If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at contact@bookyourwish.com. Our customer support team is available to assist you with any inquiries you may have.
Thank you for shopping at bookyourwish.com, your favorite online shopping destination for the latest fashion trends and styles!